During the Retail Industry Leaders Association’s LINK 2025 conference, Margi Vagell, EVP of supply chain at Lowe’s, emphasized the importance of understanding customer needs in home improvement retail. She shared five key insights: prioritize both customer and employee support, continuously optimize supply networks, balance service for professional contractors and DIY customers, ensure standards for successful automation, and foster strategic interdepartmental relationships for effective problem-solving. These strategies are essential for enhancing operational efficiency and customer satisfaction.

Source: https://www.supplychaindive.com/news/lowes-supply-chain-rila-link-margi-vagell/740584/