Artificial intelligence (AI) is increasingly integrated into logistics, enhancing efficiency and automating processes, particularly among truck brokers who leverage vast data resources. Experts emphasize the need for accurate data before implementing AI, as it significantly impacts outcomes. Companies like C.H. Robinson use AI for various functions, including freight matching, automating quoting, and carrier recommendations, ultimately improving customer service. As the logistics industry evolves, AI will likely address more complex tasks, aligning with customer expectations for faster, more efficient service.

Source: https://www.supplychaindive.com/news/truck-broker-ai-use-ch-robinson-its-logistics-ryder/741617/