The 29th Annual Third-Party Logistics Study emphasizes the importance of adaptability to change for shippers and 3PLs. Conducted with NTT Data, Penske Logistics, and Dr. C. John Langley, the report reveals that 61% of shippers and 73% of 3PLs see supply chain change management as crucial due to evolving customer demands, economics, and technology. However, many lack a solid framework for managing these changes. The study also highlights a growing interest in AI for supply planning, with significant concerns about integration and skilled personnel shortages among 3PLs.

Source: https://www.scmr.com/article/penske-ntt-data-cscmp-study-finds-change-still-dominates-3pl-market