Happy Returns, a UPS subsidiary, reported a 40% increase in processing speeds at its hubs during peak season, primarily due to automation, including the use of Geek+ sorting robots. COO Tim Fehr emphasized the goal of full automation before peak season to enhance efficiency. The company plans further automation advancements, exploring robotic systems for unloading trucks to improve operations. Additionally, earlier UPS delivery times have expanded processing windows, enabling faster outbound shipping. Happy Returns is content with its three-hub setup while focusing on optimizing space and efficiency as return volumes rise.

Source: https://www.supplychaindive.com/news/ups-happy-returns-automation-peak-season/741814/