Home Depot’s investment in faster order fulfillment has led to improved customer satisfaction, with scores rising over 4%. Executives highlighted that enhanced delivery speed, utilizing both distribution centers and local stores, has increased customer engagement and sales. Despite challenges like consumer uncertainty and lower-than-expected sales growth, their focus on customer experience, including better product availability and new tools for professionals, showcases a commitment to efficiency and service enhancement. The introduction of planning tools for contractors aims to streamline project management and improve overall service.

Source: https://www.supplychaindive.com/news/home-depot-fast-delivery-stocked-shelves/805890/