Air France KLM Martinair Cargo (AFKLMP) has achieved significant milestones in its commercial transformation, with 91% of bookings now digital, the global rollout of its CRM360 completed, and the PLUS service becoming a customer favorite. Over the past eight years, AFKLMP developed myCargo into a comprehensive digital hub, enhancing customer experience. The CRM360 platform improves service through AI-enabled technology, enabling faster responses. Additionally, the PLUS service offers priority handling and high customer satisfaction, reinforcing AFKLMP’s commitment to innovation and service excellence.

Source: https://www.stattimes.com/air-cargo/afklmp-hits-digital-crm360-and-plus-service-milestones-1356885